FAQ's

Local Pick Up - Available in MIDDLEMOUNT, 4746 QLD please use code LOCAL on checkout to arrange collection. If you live in MACKAY, 4740 QLD, please check social media for delivery dates or email me and I can let you know when the next drop off date will be.

Postage - A flat rate of $9 applies to most orders, FREE POSTAGE is available on orders of $100 or more. All parcels are sent via EXPRES POST with Australia Post within 24 hours of ordering, if you would like an alternate date please just add a note upon checkout.

Where can I find ingredient lists and more product info? Please see product info tab or contact me if you have any questions.

Can you help me create the perfect box or pick out products for me?
I’m always happy to help or provide recommendations, please just email me, kim@thenaturalgiftboxco.com.au or use the contact form on the website.

Prefer to pay via Direct Debit? No worries! Please use code LOCAL on check out and add a note to seller that you have made payment via Direct Debit. Please note payments can take up to 48 hours to process.

Account Name: The Natural Gift Box Co. BSB: 062948 Account Number: 13510186

Do you ship internationally?
At this stage we only post within Australia, NZ is available also, please just email me to arrange a special order.

Corporate gifting - available on request.

Retail stockists - I’d love to chat! Please just email me.

Returns and Refunds - please choose carefully as refunds are not given for change of mind. A replacement/return will only be accepted in case of faulty product. Please contact me first to discuss within 7 days of receiving your items.